Hello All,

Sorry for the long description of the

requirements, need your help in below

situations; Where i want add Buisiness

Hours/Days to get the Target Date.

Working hours: 8:00 AM to 19:00 PM

Urgency Type:
ND (Maximum 1 Day 11 hours)
3D (Maximum 3 Day 11 hours)
4D (Maximum 4 Day 11 hours)
5D (Maximum 5 Day 11 hours)

Threshhold - 16:30 PM

Weekends to be Excluded.

Holidays to be Excluded based on

Country. Say I have 2 countries India

and America, where America has holiday

on 12/24/2012 but India does not have

holiday on that Day. Hence while

calculating Tgt date, India should be

calculated normally, for America

holiday date need to excluded(There

will be a Holiday table based on the

countries, not limited to 2 countries).

ex: 1) A ticket opened at 12/26/2012

8:56 AM; Target date will be 12/26/2012

19:00, in this case its 1 day 10:04

hours added to the Opened Time.

2) A ticket opened at 12/26/2012 16:56

PM; Target date will be 12/29/2012

19:00, in this case ticket opened after

threshold time of 16:30, Technically

ticket should start from next day i.e

12/28/2012 8:00 AM and 1 day 11 hours

added to this date.

3) A ticket opened at 12/26/2012 7:56

AM(Before the begin of Working hours);

Target date will be 12/26/2012 19:00,

in this case its 1 day 11:00 hours

added to the Opened Time.

4) A ticket opened at 12/21/2012 17:56

PM(After Threshold time); Target date

will be 12/24/2012 19:00, in this case

its 1 day 11:00 hours added to the

Opened Time. If the above ticket

belonged to America, then holiday

dates(both 24 & 25) need to be skipped

and Tgt date will be 12/27/2012 19:00.

I have attached Test Xl file with a

sample data. I need results to be

appear in the "Tgt Date/Time" column.

I have also provided results in

"Expected Tgt Date/ Time" for your

help.

Advance thanks for all your

efforts.

Regards,
NG